Frequently Asked Questions
Answers to common questions about shopping, your account, site navigation, Cashback and VIFT.
General
How do I get started?
Select "Sign In" in the header, then click "Sign In or Create an Account" to register as a customer and start earning rewards on your purchases.
At MarketAmerica.com, you get paid to shop for the things you already buy — and everything else you want or need.
Ordering
I can’t find the product I want on the site. Can you help?
If you’re having trouble finding the product you’re looking for using search, try using “Shop by Categories” or “Shop by Concern.” You can also ask our AI chat agent for help. If you need additional assistance, please contact Customer Service at [email protected] or call (866) 420-1709.
What qualifies for free shipping?
To qualify for free shipping, orders must contain at least $125.00 (excluding taxes and other fees) in eligible products. Any order containing less than $125.00 in eligible products will receive $6.00 flat-rate shipping.
Can I make changes to my order after it has been submitted?
We pack and ship orders as quickly as possible, so we’re unable to make changes once an order has been submitted.
Do I receive a confirmation for the order I placed?
For Market America products: Yes, you will receive an order confirmation email from MarketAmerica.com.
For Partner Store products: Yes, you will receive an order confirmation email from the Partner Store where the purchase was made. Please contact the Partner Store directly with any further questions.
How can I check my order status?
For Market America orders: Visit Track Orders under your Account, then click “Order Details” next to the order you’d like to view.
For Partner Store orders: Please consult the Partner Store’s website for details.
When should I expect delivery?
For Market America products: Orders usually ship within one to two business days.
For Partner Store products: Please consult the Partner Store’s website for specific delivery details.
Account
Where do I go to make changes to my account?
Visit Account Settings, or, in the top menu bar, select “Hi [Your Name],” then click “Account Settings.”
How do I update my Subscription(s)?
Select “Subscriptions” under Account, then click “View/Edit” next to the Subscription you’d like to update.
Cashback
What is Market America’s Cashback program?
Market America’s Cashback program pays you to shop online. Redeem once you reach $10, or use any amount toward your purchase of our exclusive branded products.
See Terms of Service for full details.
Who is eligible to participate in Market America’s Cashback program?
Anyone who:
- Provides a valid email address
- Is 18 or older and resides in the U.S., Canada, Taiwan, Hong Kong, Australia, Malaysia, Singapore or Indonesia
- Has a valid physical mailing address (no P.O. boxes)
- Agrees to the Cashback Terms of Service
How do I determine if my purchase qualifies for Cashback?
When you shop on MarketAmerica.com and see the Cashback symbol, you’ll know those products are eligible for Cashback. You can also see how much Cashback you’ll earn on each qualifying item.
What are some of the limitations for getting Cashback?
In addition to the Cashback limitations outlined in the Terms of Service, some stores may have further restrictions. For example, a special sales event may make a purchase ineligible for Cashback.
Using a coupon at some stores could void the Cashback for that store — including coupons you receive via email, see on a deal or coupon website, or find on a store’s website. Because all stores have different terms and conditions, we can’t pay Cashback where a store’s policy imposes these kinds of purchasing restrictions.
How does Market America know that I’ve made a qualifying purchase?
When you sign up and are logged in before you shop, we track your qualifying purchases using your login information.
What happens to my Cashback if I return, exchange or cancel a purchase?
Returns, exchanges and cancellations are subject to the individual store’s return policy. If you return, cancel or exchange part or all of a purchase, the store may reverse the transaction with us, and we won’t be able to pay you Cashback on it. Please refer to the individual store’s page on MarketAmerica.com for more details.
What happens if a store changes the Cashback amount since the last time I was on the website?
It’s possible the Cashback amount has changed since your last visit. The Cashback you earn is what’s posted with the product at the time of purchase, so we can’t honor a Cashback amount from an earlier visit if it has since changed.
How long does Cashback take to post to my account?
Cashback posts within 24 hours for any Market America product and within two weeks for a Partner Store purchase.
How long does pending Cashback take to be awarded?
Cashback can remain in pending status for up to 90 days before it’s awarded.
What should I do when a purchase isn’t showing up in my account?
A purchase may not appear in your account for a few reasons:
- You haven’t waited long enough for the Cashback to apply to your account.
- The store may not recognize the purchase as complete — for example, if an item is on backorder or a payment is still processing. Contact the store directly to confirm the purchase was processed. If it confirms the purchase went through, please contact your Shopping Consultant for further help.
- You opened a Partner Store’s website in a different web browser. All Partner Store transactions must be initiated through MarketAmerica.com.
- Your order was canceled, or the goods or services were returned.
- You used a separate discount, coupon, gift card or gift certificate.
- Some popular browsers have changed their settings to prevent tracking of your browsing information. While these changes are intended to increase your privacy, they also affect our ability to track your orders for Cashback credit. One example is Safari, which uses Apple’s Intelligent Tracking Prevention 2.0 technology for macOS and iOS (Mac, iPhone and iPad). For more information and technical details, visit webkit.org. Most of our Partner Stores have made the necessary changes to ensure your orders are tracked and you receive Cashback; however, some are still working to prevent browsers like Safari from blocking order tracking.
- Additional limitations may apply for purchases on certain Partner Store websites. See that store’s policy for more information.
- If none of these apply, forward a copy of the order confirmation email to [email protected] for further research.
How can I use my Cashback immediately?
Your Cashback can be redeemed and applied to future purchases of Market America products as a payment option as soon as it shows as “available” in your VIFT digital wallet.
Remember, to redeem for actual cash, you must have accrued at least the required threshold of $10.
How do I redeem Cashback?
Visit your VIFT Wallet under Account. If you meet the Cashback redemption threshold, a “Redeem Now” link will appear below your Cashback total.
How will I receive my cash?
When you first request to redeem Cashback from your Account, you’ll need to enter your bank account information so your Cashback can be transferred electronically. The name on your customer account must match the name on your bank account. You can request Cashback anytime you’ve met the Cashback redemption threshold.
If you have any questions or comments about MarketAmerica.com or the products and services we provide, please contact us using our contact form, email [email protected], or call (866) 420-1709.
What is a Shopping Trip ID?
A Shopping Trip ID is a unique number that tells us you left MarketAmerica.com to visit a Partner Store. It records each visit you make to our Partner Stores by date and time.
Does the Shopping Trip ID let me know if I earned Cashback from that trip?
Yes. We record each trip you make to a Partner Store, and if you complete a purchase during one, we’ll identify which Trip ID generated the Cashback — just look for the icons next to the Trip ID.
What happens if I don’t see my Cashback on my Cashback report or Shopping Trip Activity report?
Please allow up to seven business days for your purchase to be awarded to your account. If seven business days have passed, locate the Shopping Trip ID for the store you ordered from on the day of the order. Click the Shopping Trip ID, and you’ll see an online form to complete and send to Customer Service.
I made one Shopping Trip to a Partner Store and placed two orders back-to-back, but only one tracked to my Shopping Trip. Why did that happen?
For each order to track, you must click through and generate a new Trip ID for each one. Once you complete an order and want to place another, click back through MarketAmerica.com to get a new Trip ID before your next purchase. If you don’t, only the first order will count.
What if I don’t have a Shopping Trip for the day of my purchase?
All purchases must have a Shopping Trip ID from the day of the purchase. This ID shows us that you were logged in to your account and clicked a qualified link through MarketAmerica.com or ShopBuddy.
How far back can I see my Shopping Trips?
Everyone can view up to three months (90 days) of Shopping Trips.
How long do I have to request a missing Cashback order?
You have up to 60 days to submit a missing order inquiry for any online retail purchase. After 60 days, the Trip ID will be disabled for missing order requests, and you won’t be able to submit the request online. For a travel request past this time frame, please contact Customer Service for assistance.
Why should I disable my ad blocker?
Disabling your ad blocker allows MarketAmerica.com to properly track shopping trips to our Partner Stores. You can turn it back on once you’ve finished shopping. Temporarily disabling your ad blocker helps you earn Cashback when shopping on MarketAmerica.com.
Gift Cards
What is a Market America gift card?
A Market America gift card is a payment method you can use to purchase items sold directly on the Market America website.
Can I purchase Market America Partner Store products (e.g., Home Depot or Target) with my Market America gift card?
At present, you can’t purchase products from Partner Stores like Home Depot or Target with a Market America gift card, because their products can’t be added directly to the Market America shopping cart.
Can I return a MarketAmerica.com Gift Card?
No, MarketAmerica.com Gift Cards are nonrefundable.
Is the Market America Gift Card available outside the USA?
Market America Gift Cards are available in the United States, Canada, Australia, Hong Kong, Singapore and Malaysia. A Market America Gift Card for one country can’t be used on another country’s website. For example, a Market America Gift Card for the United States can’t be used on the MarketAmerica.com Canadian site at MarketCanada.ca, and can only be used for items shipped within the United States to U.S. addresses. A MarketAmerica.com Canada gift card can’t be used on the U.S. website at MarketAmerica.com, and can only be used for items shipped within Canada to Canadian addresses.
Where can I view my MarketAmerica.com Gift Card balance?
You can view your MarketAmerica.com Gift Card balance on MarketAmerica.com by going to the Account section and selecting the “Gift Cards” link.
Where can I redeem my Gift Card?
Gift Cards can be used to purchase items sold directly on MarketAmerica.com. To contact Customer Service, call (866) 420-1709.
Are there any fees associated with the MarketAmerica.com Gift Card?
No. There are no maintenance fees associated with MarketAmerica.com Gift Cards.
What happens if my MarketAmerica.com gift card is lost or stolen?
If your MarketAmerica.com gift card is lost or stolen, please contact Customer Service at (866) 420-1709.
VIFT
What is VIFT?
VIFT is the digital wallet that pays cash daily. It houses your Cashback and account credit, and makes it easy to redeem your funds or use them on future purchases.
Are there any benefits to using VIFT to make purchases?
Yes. You’ll earn 1% back in cash on every purchase you fully cover with your VIFT balance.
Are there any fees or charges for redeeming cash from my VIFT wallet?
Depending on your redemption method, you may incur little to no fees. Visit your VIFT wallet for details.
How long does a cash transfer from my VIFT wallet to my bank account take?
Transfer speeds vary based on your selected redemption method.
Is there a minimum cash threshold for redemption?
Yes. You must have a balance of $10 to redeem cash to your bank account. There’s no minimum balance required to use it toward future purchases.
How do I redeem my Cashback?
We offer fast, low-fee payouts. Go to your account and follow the instructions to redeem cash easily.
What happens if I don’t have a bank account?
Shoppers without a bank account can use their VIFT balance to fund future purchases or redeem through PayPal.
Can I track my VIFT balance and transactions?
Absolutely. Your VIFT wallet records your Cashback balance and transaction history in one place for your convenience.
Are there any limits on the balance I can accumulate?
No. You can accumulate as much cash as you like in your VIFT account.
What should I do if there’s an issue with my VIFT?
Please contact our customer support team at [email protected] to report any issues.
What is the difference between Cashback and VIFT?
Cashback is what you earn when you shop. The VIFT digital wallet is where your funds are held to redeem or use for shopping.
Is VIFT safe?
Yes! We use state-of-the-art technology to keep your VIFT funds and personal information secure — while you shop and when you redeem cash to your bank account or PayPal.
Where can I find my transaction history?
Your transaction history is easy to access in your VIFT wallet.